Terms and Conditions for Landscaping Services in Neasden

These Terms and Conditions apply to all landscaping services provided by the company in relation to residential and commercial projects. By making a booking, confirming an estimate, or allowing work to begin, the customer agrees to these terms in full. For the purposes of this document, references to “we”, “us” and “our” refer to the service provider, and references to “you” and “your” refer to the customer. These terms are intended to set out the basis on which landscaping in Neasden, related garden improvement work, and associated services are delivered. They are designed to be clear, fair, and consistent with UK consumer and contract law.

These terms cover the whole service relationship, including the booking process, payment arrangements, cancellation rules, liability limits, waste handling, and the law that governs the agreement. They apply to all types of work we may carry out, including but not limited to garden maintenance, planting, turfing, lawn care, fencing, hedge work, patio preparation, soft landscaping, hard landscaping, and clearance tasks. Any variation to these terms must be agreed in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

We may update these terms from time to time for legal, operational, or commercial reasons. The version in force at the time of booking will normally govern the services supplied for that booking unless a later written agreement states otherwise. Continued use of our services after any change will be treated as acceptance of the updated terms. Customers are encouraged to review the relevant terms before confirming any project involving landscaping services or related works.

Booking Process

All bookings begin with an enquiry and may involve a site visit, photographs, measurements, or descriptions supplied by the customer. Any estimate or quotation we provide is based on the information available at the time. Where the customer supplies inaccurate, incomplete, or misleading information, we reserve the right to revise the price, schedule, or scope of work. A quotation is usually valid for a stated period only and may be withdrawn or amended if the required materials, labour, or access arrangements change.

Bookings are only confirmed when we have accepted the request and, where required, received any deposit or advance payment specified in the quotation. Until confirmation is issued, no date or timeframe should be treated as fixed. In some cases, we may provide a provisional booking subject to site conditions, weather, material availability, or access being suitable. We may refuse or postpone a booking where the project would be unsafe, impractical, unlawful, or outside our operational capacity.

Customers must ensure that the property is ready for work to begin on the agreed date. This includes providing access, removing obstacles, securing pets, and notifying us of any hidden hazards such as services, underground pipework, fragile structures, or protected trees. If the site is not ready and we are unable to complete the work, additional charges may apply for wasted attendance, delay, or rescheduling. Where more than one visit is needed, the booking may be treated as a phased project rather than a single-day service.

Payments

Payment terms will be set out in the quotation, invoice, or order confirmation. Unless otherwise agreed, invoices are payable within the period stated on the invoice. For larger landscaping projects, we may require a deposit before work starts, stage payments during the project, and final payment on completion or before handover of materials. Deposits are normally used to secure a booking, cover administrative costs, and reserve labour and materials. They may be non-refundable where work has already been scheduled or materials have been ordered specifically for the project.

We accept payment only by the methods we specify at the time of booking or invoicing. Late payments may result in work being suspended, delayed, or cancelled. We reserve the right to charge interest and reasonable recovery costs on overdue sums in line with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or to pursue other lawful recovery methods for consumer and business accounts. Any dispute about an invoice must be raised promptly and in any event before the due date where possible.

If a project includes additional work not originally included in the quotation, such work will be charged separately unless otherwise agreed in writing. Examples include unforeseen ground conditions, extra materials, changes requested by the customer, or work required because access was restricted or the site condition differed from the description provided. We may issue a revised quote before proceeding with material changes. No extra work is guaranteed until it has been agreed by both parties.

Cancellations, Delays and Rescheduling

We understand that plans can change. If you wish to cancel or reschedule a booking, you must give notice as early as possible. The amount of any cancellation charge will depend on the timing of the cancellation, the type of work planned, whether materials have been purchased, and whether labour has already been allocated. If a project is cancelled at short notice, we may retain all or part of any deposit to reflect costs incurred and losses reasonably avoided. Where substantial custom materials have been ordered, the customer may be responsible for those costs.

We may also need to postpone or reschedule work because of adverse weather, unsafe site conditions, supplier delays, staff absence, or events beyond our reasonable control. Landscaping and garden works are often weather-sensitive, and some services may not be suitable in frost, heavy rain, high winds, or drought conditions. Where a delay is necessary, we will aim to offer a new date as soon as reasonably practicable. We are not liable for indirect losses caused by a reasonable postponement, including inconvenience, loss of enjoyment, or third-party scheduling issues.

If you fail to provide access, if the site is unavailable, or if we cannot proceed due to circumstances attributable to you, the visit may be treated as a late cancellation and charged accordingly. Repeated cancellations, non-payment, or serious breaches of these terms may lead us to withdraw from the booking altogether. In that event, we will explain any outstanding charges and any amounts to be refunded or retained in accordance with the agreement and applicable law.

Liability and Risk

We will carry out our services with reasonable skill and care. However, landscaping work can involve practical limitations and inherent risks, especially where the ground is uneven, hidden defects exist, or the condition of the site has deteriorated before work begins. We are not responsible for pre-existing defects, structural issues, concealed hazards, or damage caused by circumstances outside our control. Where the customer asks us to work near vulnerable features, such as pipes, cables, walls, edging, drainage systems, or established planting, the customer accepts that certain outcomes may be limited by the existing condition of the property.

The customer is responsible for making us aware of known hazards before work starts. This includes underground services, irrigation systems, asbestos, contaminated soil, weak paving, unstable retaining structures, pests, protected species, and any legal restrictions affecting the land. If we believe the work presents an unreasonable safety risk, we may stop or refuse to continue until the risk is addressed. Any instructions you give us must be lawful and must not require us to damage property, breach regulations, or act negligently.

To the fullest extent permitted by law, our liability is limited to the direct loss suffered as a result of our proven breach of contract or negligence. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded. However, we are not liable for loss of profit, loss of business, loss of opportunity, or other indirect or consequential losses. If we are found liable for any claim connected with a service, our total liability will not exceed the amount paid or payable for the specific service giving rise to the claim, except where the law requires otherwise.

Nothing in these terms affects your statutory rights as a consumer. Where materials are supplied by us, we will ensure they are of reasonable quality and suitable for the agreed purpose where that purpose has been disclosed. Any guarantee or warranty we give will apply only for the period stated and only if the customer has complied with the maintenance or aftercare requirements we specify. Natural wear, weathering, settlement, and ordinary seasonal changes are not defects unless expressly stated otherwise.

Waste Regulations and Site Clearance

All waste arising from landscaping work, including soil, turf, branches, hedge cuttings, old paving, timber, and general green waste, must be handled in accordance with applicable UK waste law. Where we remove waste as part of the service, we will do so using lawful collection and disposal arrangements. Waste transfer notes, carrier arrangements, and disposal records may be used where appropriate. We may separate waste streams if required for recycling, reuse, or lawful disposal.

Unless the quotation states otherwise, waste disposal charges are additional to the cost of labour and materials. The customer should assume that any removal of waste from site is chargeable unless clearly included. If waste is left in a condition that cannot legally or safely be removed, or if hazardous or restricted materials are discovered, we may suspend work and require specialist handling. We do not accept responsibility for items that the customer instructs us to retain, store, or reuse contrary to legal disposal standards.

We will not knowingly transport or dispose of hazardous materials without the correct permissions and arrangements. This includes asbestos, chemicals, oils, contaminated spoil, sharps, and any substance regulated under environmental, health and safety, or waste legislation. If such material is discovered, the customer must arrange specialist removal unless we expressly agree to do so in writing. The customer confirms that any waste created by the service becomes our responsibility only where we have expressly agreed to collect and dispose of it under lawful methods.

Customer Responsibilities

You must provide accurate details about the site, the scope of work, and any special requirements. If a project involves planting, the customer is responsible for ongoing watering, maintenance, and suitable aftercare once the work has been completed unless a separate maintenance agreement states otherwise. For lawn or planting work, results may depend on weather, soil quality, light levels, and the care given after installation. We cannot guarantee living materials will thrive if conditions are unsuitable or if instructions are not followed.

The customer must ensure any goods, tools, or materials supplied by us are protected from theft, misuse, or damage once delivered to site and accepted. If you ask us to work to a design, plan, or specification provided by you or a third party, you remain responsible for its adequacy unless we have expressly agreed to verify or create it. We may rely on measurements, drawings, or descriptions supplied by the customer unless it would be unreasonable to do so.

Disputes, Termination and Governing Law

We aim to resolve any concern quickly and fairly. If a dispute arises, both parties should first try to resolve it through discussion and reasonable cooperation. If resolution is not possible, the parties may use any lawful alternative dispute resolution process they both agree to. We may terminate the agreement immediately if you fail to pay, materially breach these terms, request unlawful work, or behave abusively toward our staff or contractors. On termination, you must pay for all completed work, materials ordered, and reasonable costs incurred up to the termination date.

These terms are governed by the laws of England and Wales. Any dispute arising from or connected with the services, these terms, or any related invoice or quotation will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law gives you the right to bring proceedings elsewhere. If any issue is not covered by these terms, the matter will be interpreted in a way that is fair, lawful, and consistent with the overall purpose of the agreement.

By confirming a booking for landscaping services, garden works, or related site clearance, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.